COVID19-update

These are unreal times for everyone. Also for WB Firepacks. For us, the health of our customers, suppliers and employees is top priority. Last week, we ensured that the entire organization was set up to continue working in accordance with the RIVM guidelines (The National Institute for Public Health and the Environment) and that we could continue to guarantee our service level to you. Together with the management of all Lumipol Holding companies, we discuss the COVID-19 status on a daily basis and whether new measures should be taken. We would like to inform you about a number of important topics.

Delivery times of current orders
Work in our workshop continues as usual, following a strict protocol, in line with the RIVM guidelines. We do not yet see any restrictions in the delivery time of pending orders. Our Sales team will contact you personally to inform you about the exact status of your projects in case it will deviate from the agreed delivery schedule.

Inventory management
Regarding our inventory of products and parts, we have significantly increased the inventory level. This allows us to continue to provide our customers with new parts and our production can continue. At the moment we have no reason to think that this will change.

Service and maintenance
We now see the greatest effect on our service work. Our Service Engineers are not always granted access to every customer site, which we understand. If service activities are planned, but this is not possible due to COVID-19, we would like you to contact the Service Department via service@firepacks.com  or +31 (0)78 623 15 00. Together we can see if we can find an appropriate solution or alternative for you.

Accessibility
- Our office in Zwijndrecht (NL) is currently open, with a limited and rotating occupation. Many colleagues work completely digitally at home. We are available Monday through Friday from 8:00 am to 4:30 pm on telephone number +31 (0)78 623 15 00 and via our email address: firepacks@firepacks.com
- With respect to ongoing projects or orders, we would ask you to contact your contact person as much as possible via his or her mobile phone number (which can be found in every email signature if applicable).
- All personal meetings are cancelled. In case of any questions or more information, our Sales team could arrange a meeting by telephone or via videoconference;
- Do we really have to meet physically for any reason? Then we can organize a meeting with a maximum of 4 people. Obviously under the strict condition that none of those present show any symptoms of the COVID-19 virus. A face-to-face meeting is not our preference.

It has been a long time since we have seen such a situation worldwide. But if we all put our shoulders to the wheel, as we always do, we will certainly get through it. We have so far been successful in maintaining our services. At the moment we have no reason to think that this will change. However, given the uncertainty, we would like to ask for your understanding if circumstances change.

Let us stick to the guidelines and keep a close eye on each other.

On behalf of the entire WB Firepacks team,
Kind regards,

Köksal Koçakoglu
Managing Director